Document Way

At Document Way (“we,” “us,” or “our”), located at 120 West Central Ave, Winter Haven, FL 33880, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (documentway.com) or use our document preparation, translation, tax, and notary services.

Please read this policy carefully. By accessing our website or utilizing our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Because of the nature of administrative document preparation, tax, and notary services, we collect personal information directly from you when you submit forms, request a quote, or visit our office.

A. Personal Identifiable Information (PII)

  • Contact Information: Full name, phone number, email address, physical mailing address.
  • Government Identification: State driver’s license, passport details, Social Security Numbers (SSN), or Individual Taxpayer Identification Numbers (ITIN) required for form completion, tax preparation, or notarization identity verification.
  • Family & Demographic Details: Dates of birth, marital status, dependent details, or immigration history required for specific form packages (e.g., divorce petitions or USCIS applications).
  • Financial Details: Income statements, W-2 forms, 1099s, and payment information necessary for tax return preparation and service fees.

B. Technical Website Data

When you access our website, we may automatically collect non-personal technical data:

  • IP address, browser type, operating system, and device identifiers.
  • Pages viewed, time spent on pages, referring URLs, and standard web log data.

2. How We Use Your Information

We use the information collected strictly to fulfill your requested administrative services, including:

  • Preparing, formatting, and reviewing your requested immigration, family law, translation, or tax documents.
  • Performing official Notary Public identity verifications as required by Florida law.
  • Communicating with you regarding your document status, appointments, or billing.
  • Responding to your inquiries via phone, text, or email.
  • Improving website functionality and local search experience.

3. Disclosure and Sharing of Your Information

We do not sell, rent, trade, or lease your personal information to third parties or marketing agencies.

We may only disclose your information under the following limited circumstances:

  • Authorized Filing Agencies: Submitting completed documents to government entities (e.g., IRS, USCIS, Florida courts, or local county clerks) strictly at your explicit direction and authorization.
  • Legal Requirements: If required to do so by law, court order, subpoena, or government regulation, or to fulfill state-mandated Notary Public journal requirements under Florida Statutes.
  • Service Providers: Trusted third-party software vendors (e.g., secure payment processors, cloud storage, or e-filing systems) operating under strict confidentiality standards.

4. Data Security & Confidentiality

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Physical files containing sensitive information are stored securely in restricted-access areas in our Winter Haven office.
  • Digital data is managed using industry-standard encryption and secure software connections.
  • Important Note: While we employ strict security measures, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Non-Attorney Service Disclaimer

Document Way is a non-attorney document preparation service. Information provided to us is kept strictly confidential in accordance with standard business privacy practices; however, communications with Document Way are not protected by attorney-client privilege. We do not provide legal advice, legal opinions, or court representation.

6. Cookies and Tracking Technologies

Our website may use standard cookies and tracking scripts (such as Google Analytics) to analyze web traffic and improve site performance. You can instruct your web browser to refuse all cookies or to indicate when a cookie is being sent.

7. Your Choices and Rights

You have the right to:

  • Access, update, or request corrections to the contact details we have on file for you.
  • Request the deletion of non-essential records, subject to state, federal, tax, and notary record-retention laws.
  • Opt out of receiving non-essential promotional or administrative communications from us.

8. Third-Party Links

Our website may contain links to official external websites (such as USCIS.gov, IRS.gov, or Florida Court portals). We are not responsible for the privacy practices or content of third-party websites.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” revision date.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or our handling of your information, please contact us:

  • Document Way
  • Address: 120 West Central Ave, Winter Haven, FL 33880
  • Phone / Text: (863) 296-5381
  • Email: info@documentway.com